Privacy Policy

Data Security

Lilly Rose website use Secure Sockets Layer encryption to protect your information when you place an order or access your account. This means that all information you send to us are encrypted (you will see https:// prefix) to minimise the risk of interception your data. Lilly Rose keeps your data on secure servers to ensure that what you share with us is safe. We also follow UK Data Protection Legislation (Data Protection Act 1998) to protect information we store about you. 

If you wish you can view, amend or delete your data at any time by simply logging to your account. There is no specified period after which we will delete your data, but if you want us to delete your account please just send us an e-mail to shop@lilly-rose.co.uk

Setting up an account with us is optional, you can choose Guest Checkout if you do not want to have account with us. If you choose Guest Checkout your data will be deleted immediately after the order will be completed and ready to be despatched.

Cookies

Our cookies do not contain any personal information about you. We use them only to determine your browser and user preferences for our website. You can, if you wish, do not accept cookie policy and this should have no, or minimal, effect on the way you use our site and its functionality. The easiest way to decline cookies is to change your internet browser settings. Please check 'Help' tab of your internet browser to find out how to disable cookies. 

Payment security

All our payments are made via PayPal only, so we will not ask you or hold any record of your payment details.

PayPal privacy policy can be found here

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Information we collect about you

When you order with us, we ask for information which we need to process your order. These are:

-          First name, surname and title

-          Home address, e-mail address and telephone number

-          IP address

Why we collect this data, who we share it with and who can access it

We need this data for the following reasons:

-          To process and despatch your order

-          To keep a record of what we sold and who bought it

-          From time to time we use it to analyse what product we sell most and where we send our products to. This will help us make our offer more attractive

Who we share your details with?

No one. We will never share your information with any company for mailing or marketing purposes. We will not send you any marketing materials either. We will also not contact you and ask for any additional information about you. The only time we may contact you will be if we have a question about your order. If you receive any e-mail which looks suspicious please contact us at shop@lilly-rose.co.uk to verify if we have sent it.

Who can access information about you?

Your data is secure and can be accessed only by Lilly Rose owner - HMRC UTR 4755793276, registered at 24 Merlin Way, Birmingham, B35 6QN. Because we do not have our own servers our website is kept on servers which belong to the hosting company - dhosting.pl, however they do not have direct access to your personal information.

If you wish to ask a question or have a concern about this privacy policy please contact us at shop@lilly-rose.co.uk

 

Terms and conditions of use

Payment

We accept only payment via PayPal.

Delivery 

Your order will be delivered to any UK or selected European residential address provided by you. Our products are sent via Royal Mail standard second class service. If you prefer different service please let us know before placing an order. Additional charges may apply. 

All items, except made for order, will be dispatched within 2 working days. Standard delivery takes 2-5 working days. Items made for order should be dispatched within 5 working days.

We will send you an e-mail confirming that your order has been dispatched.

Returns / Exchanges / Cancellations 

If for any reason you are not happy with a purchased product please notify us within 14 days of the e-mail confirming shipment, return the goods to us and we will arrange either a refund or an exchange. Post and packaging costs are non-refundable unless the product is faulty.

If you wish to cancel your order after purchase you can do so until product will be dispatched.

We cannot accept cancellations of orders (once the product has been made), returns or exchanges for products which are made for order, unless faulty.

All items must be in a reasonable condition prior to their return. Items cannot be damaged, washed or altered.

Please allow 10 working days from the receipt of a returns parcel for us to process your return. Once the return has been approved, you will receive your refund via the same means used to make your purchase.

An exchange will be processed subject to stock availability, if an item is unavailable at the time your return is processed, a refund will be processed.

Use of the website / Website contents

You must use this website for lawful purposes only. You must not use it in a way that violates the rights of other users or that restricts their enjoyment of the website.

Content of the website, including layout and photos are owned or licenced to Lilly Rose and should not be copied without prior written consent.

 

Last update 25/05/2018

Next review 01/09/2018